At viagogo we aim to provide our customers with the best possible experience. By guaranteeing every transaction, viagogo ensures both buyers and sellers are protected. Take a look at what our customers are saying about us below.
The viagogo guarantee
viagogo provides choice, convenience and consumer protection, so that people can buy and sell tickets for live events all over the world with confidence.
viagogo guarantees every transaction
We do this by:
Monitoring all transactions to ensure that sellers deliver
Delivering tickets using world-class courier services like UPS
Only paying sellers once the buyer has attended the event
Buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, viagogo will step in to provide replacement tickets or a refund in the rare instances where this is not possible.
Sellers are guaranteed to get paid for the tickets they sell
See what our customers have to say
The experience that I have had with viagogo selling my tickets has been fantastic from day one. From setting up the account to placing tickets for sale, it really couldn't be easier. The communication set out from the beginning of selling your tickets to when you confirm payment is perfect. I used to give my tickets away to friends and family free of charge but now I can get some money back in return when I can't make the games.03-02-14
Caroline, thank you very much for rectifying the problems we had in such a timely, caring and efficient manner. I do hope your manager knows what a fantastic asset and ambassador you are for the company. If it wasn't for people like yourself, your company could have lost significant reputation and future sales.03-02-14
Not much to say apart from viagogo did exactly what they said they would. The tickets were delivered promptly and I would certainly use their service again.04-02-14
I was previously unaware that this service existed, but it worked very well. I wanted tickets to a sold out event, but not ones that were “in the clouds”. I found floor level seats at short notice and was impressed with the service, guarantee and comfort of receiving an email on the day of the event in case there were any problems. Great service!04-02-14
So easy to use, I've never not managed to sell my seats. A great facility when you can't make a game.04-02-14
They might not be the cheapest but they are the best. Everything from the ordering process to the delivery was top-notch.05-02-14
Impeccable. I got my tickets very quickly and the transaction was very smooth. I would absolutely recommend it.05-02-14
The service may not come cheap but at least you are not vulnerable to the vagaries of the black market. viagogo are also most efficient in confirming your order and following up the delivery of your tickets, even if they seem to be running late. They have never let me down in that respect. And for the icing on the cake, you get an email on the day of the event wishing you a good time!05-02-14
It’s a great service - I got tickets for the World Darts. Everything went really well.06-02-14
Easy to use, guaranteed genuine product that arrived on time and allowed me to get sold out tickets.06-02-14