At viagogo we aim to provide our customers with the best possible experience. By guaranteeing every transaction, viagogo ensures both buyers and sellers are protected. Take a look at what our customers are saying about us below.
The viagogo guarantee
viagogo provides choice, convenience and consumer protection, so that people can buy and sell tickets for live events all over the world with confidence.
viagogo guarantees every transaction
We do this by:
Monitoring all transactions to ensure that sellers deliver
Delivering tickets using world-class courier services like UPS
Only paying sellers once the buyer has attended the event
Buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, viagogo will step in to provide replacement tickets or a refund in the rare instances where this is not possible.
Sellers are guaranteed to get paid for the tickets they sell
See what our customers have to say
This is the third time I have bought tickets from viagogo and I’ve never been let down. I’ve been updated and emailed regularly with what's been going on. The service is very good with tickets arriving in plenty of time. I recommend viagogo to anybody!17-11-13
I went to Amsterdam over the weekend and thought I'd catch an Ajax game while there. I used viagogo for the first time to book these tickets and found it was easy, quick and cheap. All I can say is that this is a fantastic service. When I got to the ground, there were no problems with the tickets!!! Brilliant!16-11-13
I purchased Jessie J tickets a couple of months ago; the transaction was quick, secure, fast and very efficient! I’m very pleased. This site is the best I have used for purchasing tickets as I am always very worried due to the amount of scams online! Thank you viagogo!! :-)14-11-13
Combining wine, my iPad and no knowledge of viagogo, I booked tickets for Paloma Faith in Edinburgh as they were the only tickets I could find. I thought her tickets were expensive at £62.50 and also that she must not be that popular because we bought front row tickets! When the tickets arrived the face value was £27.50 - my daughter explained what viagogo is all about! It was a brilliant night and I would rather pay a lot more for a decent ticket! I certainly won’t worry about finding a ticket to an event I would like to see ever again and no doubt I will be in the front row! Great service and loved the email after the concert to ask if we had enjoyed it.14-11-13
When there is a gig you really want to see, it's worth paying for it. viagogo's website is incredibly easy to use. They offer a very prompt and trustworthy service, with the tickets arriving exactly when they said they would. The tickets to the gig were outstanding, making the experience well worth the money.13-11-13
The service received was first class, from initial transaction right up to the delivery of tickets. The delivery took place exactly as communicated via e-mail and within plenty of time for the concert.11-11-13
viagogo always comes to the rescue if you miss out on tickets. The tickets I wanted were sold out everywhere, except on viagogo. I got my tickets, my daughter is happy and everything is right with the world.10-11-13
Bought tickets for a Champions League cracker: guaranteed tickets, delivered on time and contact at all the right times from viagogo. I would be very confident using them again in the future.08-11-13
Any question or problem I had with my tickets, viagogo helped me. The e-tickets arrived 2 days before the event – I will definitely use them again.08-11-13
I wouldn’t hesitate to recommend viagogo. It’s the only secure place to buy tickets that are sold out and it’s a great place to go for last minute deals.07-11-13